![]() For this reason, we must enter the right SSID and password in the app and make sure they belong to a 2.4Ghz WiFi. Note that entering a wrong SSID or password will cause the device to be added successfully but to remain offline, since the SSID and password is sent by smartphone directly to the smart home device. ![]() Pairing will succeed even if your 2.4Ghz and 5Ghz WiFi have the same SSID. The benefit of compatible pairing mode is that there is no need to worry if your smartphone connects to a 2.4Ghz WiFi or not. Smart home device will use the SSID and password sent by smartphone to connect the router and the smartphone continue to connect the router. Until now, you need to enter the SSID and password of your WiFi in eWeLink app.Īfter that, the connection between the AP of your smart home device and your smartphone will break up by itself at a right time. (Due to the limit of iOS, iOS users have to go to system settings to connect to the 'ITEAD-xxxx' AP and then switch back to eWeLink app.) At this moment, Android smartphones will auto connect to the AP of the device. Then, open eWeLink app and tap 'Compatible Pairing Mode'. Once your smart home device is in compatible pairing mode, it will automactically create an AP in the format of "ITEAD-xxxxxx", which gives it access to your SSID and password once your smartphone connects to it. To avoid this, you are recommended to use compatible pairing mode when your 2.4Ghz WiFi and 5Ghz WiFi are one. While your smart home device still waits in 2.4Ghz radio band for the required SSID and password to complete pairing.ĭue to the fact that they are sending and receiving information in two different bands, they won't talk to each other and the pairing will fail. Your smartphone is connecting to your 5Ghz WiFi and therefore keep broadcasting SSID and password in this radio band. If Smart Connect is enabled in your router settings, you may have the following issue when pairing a device. It is very likely that your 2.4Ghz WiFi and 5Ghz WiFi share the same SSID. Nowadays, almost every router comes with the 'Smart Connect' feature that allows users to set a unified SSID for 2.4Ghz and 5Ghz. That's why it is important that your smartphone should connect to a 2.4Ghz WiFi.Īs soon as your device and smartphone are both in 2.4Ghz radio band, all we need to do is open eWeLink app>Tap "+"button>Select "Quick Pairing" >Complete pairing following app prompts. Therefore, your smartphone must connect to the same 2.4Ghz WiFi, in order to send SSID and password to your smart home device. Once the device enters quick pairing mode, it will wait for WiFi SSID and password to be sent to it on 2.4GHz radio band. If you have a single band 2.4 Ghz WiFi router or your dual-band router has separate SSIDs and passwords for 2.4Ghz and 5Ghz radio band (in other words, Smart Connect is disabled), then the best pairing mode for you is quick pairing. You will also understand how each pairing mode works behind the scene. To help you find out what is the best way for you to pair your device, please allow us to introduce all the pairing modes one by one. To pair a device with the optimal method will save you a lot of effort. There are many different pairing methods provided by eWeLink app. Whenever you get a new smart home device, you need to add it to your account before you can use it. Pairing failed? Read this before you try again.
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